Technical Support For FinishLynx Timing Systems
We not only pride ourselves on creating a superior product, but also providing world-class technical support to help customers unlock the full potential of FinishLynx technology. Because we offer a wide variety of results hardware, software, and add-ons, the support library contains years of product manuals, release notes, and quick-start guides. Please choose one of the support options below. If you don’t see the document you’re looking for, try the search bar on the top right of the site.
Want to get advice from other FinishLynx timers? Like us on Facebook and join the active timing community.
Again, I just wanted to say thanks and let you know that we really appreciate a company that will stick with their customers throughout all of their questions and problems.
Brad Foster, Wasatch Track
Setup & Quick-Start Guides
Tips, Tricks, and Shortcuts
Product Manuals & Release Notes
|Complete FieldLynx Windows Release Notes (Apr 23 2013)||FieldLynx Manuals||396.9 KB||2921|
|FieldLynx Windows Release Notes v1.40 (Apr 23 2013)||FieldLynx Manuals||22.4 KB||2156|
|QSG - Fieldlynx Lite Setup||FieldLynx Quick-Start Guides||408.5 KB||443|
|FinishLynx Complete Release Notes v5-9||FinishLynx Manuals||5.0 MB||2894|
|FinishLynx Manual v4.0||FinishLynx Manuals||2.7 MB||18127|
|FinishLynx Version 9.0 Release Notes||FinishLynx Manuals||283.7 KB||1278|
|Release Notes for FinishLynx 8.24||FinishLynx Manuals||108.5 KB||1231|
|Spanish FinishLynx Manual||FinishLynx Manuals||15.9 MB||1145|
|LaserLynx User Guide||LaserLynx Manuals||951.6 KB||2974|
|LynxPad Release Notes 3.11||LynxPad Manuals||925.4 KB||2572|
|LynxPad User Guide||LynxPad Manuals||1.9 MB||3175|
|ReacTime 1.2 Manual||ReacTime Manuals||2.8 MB||3072|
|ReacTime 1.3 Release Notes||ReacTime Manuals||14.1 KB||2396|
|ReacTime Firmware 1.4 Release Notes||ReacTime Manuals||340.4 KB||2331|
|ReacTime Training 1.3 Release Notes||ReacTime Manuals||533.0 KB||507|
|Spanish - ReacTime Software Manual Version 1.30||ReacTime Manuals||2.5 MB||10|
|ResulTV 5.0 Release Notes||ResulTV Manuals||599.0 KB||2319|
|ResulTV 5.10 Release Notes||ResulTV Manuals||50.0 KB||2533|
|ResulTV Manual||ResulTV Manuals||1.5 MB||3395|
|SeriaLynx Product Manual||SeriaLynx Manuals||1.4 MB||3598|
Networking, Wi-Fi, and Connections
Yes, you can add wireless capability to a compatible EtherLynx camera by purchasing the Wi-Fi option (5L-Wi-Fi).
This applies only to the 5L200 (Etherlynx 2000) cameras. This is telling you that Finishlynx is Transmitting (Tx) but there is something interfering with the Receiving (Rx). This could be your computer setup, a bad connection or cable, a Firewall or Anti-virus software and potentially it could be an issue with the network card in the camera.
- Check the static IP 192.168.0.5
- Check that the firewall is off
- Turn off any Anti-virus software
- Disable the Wireless card – this is not always necessary but a safe habit to keep
- Check all cable connections are inserted all the way and secure
When booting, confirm that the 10base T link light is green in the upper right, Power light is green and that the Tx and Rx flicker back and forth as the camera boots. When the camera is up and running the Tx and Rx lights flash in unison.
The 5L300 (Etherlynx Pro), 5L400 (Fusion) and Etherlynx 2000+ do not have a Tx and Rx light so the Power light is the indicator of boot sequence. The Power light will flash red at first, then flash quickly Amber as the camera is booting. If there is a problem with the communication then the Power light will flash Amber but slower sequence, about every second. Double check your computer setup if you notice this type of activity with the camera lights.
Key words: Rx, light, connection, communication, camera, boot
There are multiple components to the setup of a Serialynx in the Finishlynx system. Here are some basic things to check before reading the Technical Support Guide or contacting technical support:
- Make sure all wires are connected and secure
- Confirm that you can ping the Serialynx device (if wireless,ping the Access Point first and then ping the Serialynx)
- Check the Scoreboard (Wind) options in Finishlynx and make sure the correct IP address and port is selected.
To get more in-depth information on the process, download and print the Technical Support Guide listed in the link below. See Link!!!
Key words: serialynx, data, scoreboard, display, wind gauge
Each Access Point (AP) purchased from Lynx System Developers should be labeled with the pertinent information for your wireless setup. The IP address should be set in the 192.168.0.3x protocol. The SSID is typically set to “Lynx” and is the name you should see broadcast in the list of available networks. Each Fieldlynx unit should have it’s own unique static IP in the same protocol as the AP.
- Ping the AP from one of the computers on the wired network
- Check the IP address of the Fieldlynx device (192.168.0.3x)
- Search for available SSID “Lynx” with the wireless card
- Connect to the “Lynx” network
If some of the steps above are not working you should have your equipment available and call technical support so that they can help troubleshoot your equipment. If the AP was purchased from another supplier and setup by the customer, please have the manual available because we may not be familiar with the AP you are using.
FieldLynx is now running on the Windows OS, so if you are looking to upgrade your field event technology, look into purchasing Netbooks. The Netbooks provide a stronger and more reliable wireless network card, it adds the option to run the field events on a wired network also and there are USB ports to add direct connections to field event displays and wind gauges.
Keywords: Fieldlynx, AP, Access Point, wireless, network
First confirm where the meet management software is saving the files for your competition. If the directory (folder) is on another computer you may have some networking issues.
Once you locate the competition directory, go to File | Options | Database. Locate where it lists Input Directory and Output Directory. Confirm that they are both pointing to the competition directory where the meet management software is saving the competition files. If not, click on browse and point both of these to the correct directory, they should both be the same path.
You can also open the competition directory and confirm certain files are being written to the directory (lynx.evt; lynx.ppl). Once confirmed, try loading an event again. If it is still not working, see the Technical Support Guide on FinishLynx Networking with Meet Management (LynxPad or Hytek).
Keywords: start list, athletes, events
Yes, this possible with all displays but there is additional software and sometimes equipment required. At a minimum, the Network COM Port(NCP) plug-in is required for the Finishlynx software and you may need a Serialynx device. The Camera C-Box serial port is also one way to connect a display over the network without any additional software or equipment.
The NCP plug-in adds additional selections of Network (connect), Network (Listen) and Network (UDP) to the serial port dropdown in the Option menus so that an IP address and port can be utilized to send to a display board.
The SeriaLynx is a piece of hardware that receives the ethernet connection (wired or wireless) and converts the communication protocol from ethernet (10baseT) to serial (RS232) so that displays with a serial connection can be utilized on the network also.
The method used will depend on the scoreboard manufacturer and the infrastructure at the facility. To explain the options and setup in greater detail we have a Technical Support Guide on the web site.
Keywords: scoreboard, network, ethernet, NCP
Windows Operating System
All FinishLynx software and plugins are developed for the Windows operating system. Therefore, all computers used by FinishLynx operators must be running some version of Windows. We’re sorry, but FinishLynx is not compatible with any versions of Apple, iOS, Android, or Linux operating systems. We don’t recommend you try and port the Lynx software to another operating system.
FinishLynx is compatible with all modern versions of Windows, including: 95, 98, Me, NT4, 2000, XP, Vista, 7, and 8+. If you plan to use FinishLynx with Windows 8, please review the Windows 8 compatibility information provided here.
Minimum Computer Specifications
We generally tell customers that any Windows-based computer purchased in the last 8+ years should be powerful enough to run FinishLynx, LynxPad, and all other Lynx software. But the more RAM and hard drive space it has, the easier it will be to capture large events. See a the table below for our minimum and recommended computer specs.
|Operating System||Windows 98 or later||Windows XP or later|
|Processor Speed||500 MHz||1 GHz or higher|
|RAM||512 MB||1 GB or higher|
|Hard Drive Capacity||16 GB||50 GB or higher|
|Screen Resolution||800 x 600||1024 x 768 or higher|
|Network Card||10/100 Ethernet||10/100 Ethernet|